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Victor Willson Blog


Questions to Ask a New Commercial Pest Control Provider

By Victor Willson at 2012-11-15 06:32:39
When selecting a commercial pest control provider, a business needs to know what services they need. Many industries such as hospitality, food service, or health care, have special requirements. While most commercial pest control companies should be able to meet those needs, asking questions before signing a contract can ensure that all parties are on the same page. Communication and realistic expectations will keep the relationship positive. What are some questions that a business owner can ask to make sure they make the right choice.

What products do you use?

If your business serves or processes food, it's important to know that the chemicals used in your facility are safe. Healthcare facilities and those that cater to the elderly, pets, or young children should also be aware of potential hazards. Most commercial pest control companies have specialized programs to meet these needs.
If your business is concerned with the environment, there are a variety of "green" products on the market. Most pest control services offer an environmentally friendly service plan.

What are your service hours?
As a business owner, your schedule can be confining. Being able to schedule appointments at a time that won't interfere with your business is critical. A pest control services brisbane company should be willing to schedule appointment for night and weekend hours.

Do I need to be present?

Most commercial pest control services won't require your presence after the first visit. Many businesses provide them with a key and have their service visits conducted after hours. There should be some sort of log book or other record so that you can track the services performed and note any concerns.

Will I receive appointment reminders?

Most commercial pest control companies understand that as a business owner, your schedule can sometimes get out of hand. Appointment reminders might come as postcards in the mail, email, phone calls, or even text messages. While the appointment should be regular and consistent from month to month, the occasional holiday or other change can cause confusion without reliable reminders.

Will I have the same technician each visit?

This can vary from one company to another. Many customers prefer to have a consistent technician, and most providers will attempt to do this. Often, they will attempt to send the same person each time but are unable to promise the business owner.

How long after a visit will it take for pests to disappear?

It is common to continue seeing pests for a few days after a treatment. Activity may even increase as they are driven from nests. If you continue to find pest activity for more than ten days after treatment, call your provider to request another appointment. A reputable commercial pest control company would not expect payment.
Other re-services may or may not be included in your maintenance costs. Check your contract before making additional payments.

A good commercial pest control company can be an important partner for your business. Customers don't want to see pests when they visit you, and your service provider can make sure that they don't.

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